Yes of course! Book a visit we look forward to meeting you! 

Please complete our registration form or call us on 020 7336 8833 if you’d like to talk through anything beforehand. 

We understand that joining the nursery for the first time can bring lots of questions and anxiety, so we have developed a two-week settling in programme to make sure your child gets the reassurance they need to feel settled, before they are due to start with us. This two-week programme is completely free and allows you to take the time you need, to feel comfortable leaving your child at the nursery for the first time.  

We start with one-hour sessions for you to attend with your child.  During these sessions you’ll both get to know your key person who will be looking after your child and planning their develop journeys with you.  Together you will build up the sessions and develop the key person – child bond so that they feel safe and comfortable to stay for a 9.30am - 3.00pm session by the end of the second week. 

Our room practitioners are experienced childcare professionals, thoroughly vetted and at least level 3 qualified in early years education.  They are led by the nursery manager who has over ten years’ experience and is level 6 qualified and a special educational needs co-ordinator (SENCO). 

Your child will be allocated a dedicated key person who works with a set small group of children.  Your key person will work closely with you to develop a learning journey specific to your child’s needs. 

Before you start at the nursery, we ask that you choose either three, four or five set attendance days per week, these will be your set attendance days. 

Yes, you can book extra days, subject to availability. Additional days need to be booked at least two weeks in advance via the office.

It is not possible to faciliate swaps to your set attendance days.  

If you need to permanently adjust your set attendance plan, please contact the office to discuss the availability of the new days and the notice period required.  

Please call the office on 020 7336 8833 as soon as you can. There is a late collection fee so please make every effort to collect your child promptly at the agreed time.

Your child’s designated key person, will work closely with them and you to plan, observe, and assesses their progress towards the Early Learning Goals. Engaging topical themes are used to help the children to make sense of the world around them. 

Activities include playing with age-appropriate resources such as toys and books, listening and participating in storytelling, taking part in art and craft activities, singing along and playing instruments in music sessions, and going on outside walks. 

We complete a daily report to keep you informed of you of your child’s day along with a communication book for you to use at home to communicate with us.

We follow the Birth to Five framework from the Department of Health which focuses on personal, social, and emotional development. 

We believe that children thrive when they feel secure in their surroundings, therefore we focus on creating an environment that is nurturing and supportive. 

Through play the children develop their communication, language and physical abilities in an environment that is both fun and stimulating for them. 

We offer drop-in sessions for families to learn how the Birth to Five is implemented and how their input can positively affect their child’s learning and progress. 

We have an in-house chef who prepares fresh meals and snacks on site daily. We have six weekly menus per season. Alternative options are provided for those with specific dietary requirements or parental preferences. 

Before your child starts at the nursery, we will ask you to provide details of any dietary requirements. A care plan and risk assessment (if necessary) will be developed with you to ensure our staff and chef are aware and your child’s dietary requirements are adhered to. 

See the nutrition page for meal times and a sample menu.

We complete a ‘daily report’ to keep you informed of you of your child’s day including  our observations, photos, and videos of what your little one gets up to at the nursery.  

You will have your own account on Famly app to see your daily reports, learning logs and updates on key information such as naps, nappy changes, meals as agreed with you. 

You can also check in on your little ones by accessing our room cameras through our iWatch portal. Please note access is restricted to the FAMLY app and iWatch portal for safety. 

When your child first joins us, we work with you to identify their starting points. This allows us to understand what areas they may need a little support.  We complete daily reports on the FAMLY app to share information from their day and update their ‘learning journey’ report with their progress and achievements. Together with you, we discuss how they are settling in and set next steps to work on. 

We also publish a Makaton Post every Friday for children to watch over the weekend and continue learning at home. We ask parents to send photos, videos, and observations of their child over the weekend and share them during circle time. 

• The nursery has CCTV inside and out, recording 24/7.
• Our main entrance is fob access. Registered parents are given a fob to enter the nursery during their children’s nursery sessions.
• Video Intercom –  managed by the office. 

Yes, there are scheduled nap times for those who need them, the littlest ones have a morning and afternoon nap, some just an afternoon nap. We create a calming environment with white noise and dimmed light. For those that don’t nap, we offer an afternoon session in a separate room with relaxing and calming activities.

The nursery does not provide nappies or wipes, parents must provide these items as required. 

Your child’s key person will work with you to ensure we are consistent at home and nursery. We will encourage them to use the potty/toilet before every nappy change and use role play activities and story time to reinforce the subject with your little one.  It is important to remember that it will be different for each child, and we work with you to support them through the process. 

All our staff are first aid trained and we hold monthly staff refresher sessions on different first aid topics. 

In line with ‘Managing Medicines in Schools and Early Year Settings’ policy, the nursery agrees to administer certain medication under strict conditions that meet our high standards of health and safety. By attending our nursery, all parents and carers provide tacit agreement to comply with this policy.

If your child is taking prescription medication that needs to be taken during nursery times, we ask that you complete a medication form with us to give us permission to administer the prescribed medication. 

It is very important that you keep us updated with any medical conditions or allergies that may impact how we care for your child in the nursery. Please email us and notify your key person as soon as you can.

If your child is unwell, please allow them time to rest and recover at home. We may ask you to withdraw your child from nursery if we feel they are not well enough to attend.

Please do not bring your child to nursery if they have an infection or are contagious out of consideration to the other children, their families and our staff. Infections or contagious diseases include – but are not limited to, gastric illness (tummy bug), croup cough, diarrhoea, head lice, conjunctivitis, chicken pox/measles, and chest infections. 

The nursery is thoroughly cleaned every evening and a fogging machine is used to kill viruses and reach the hard-to-get places. We have wall hand sanitisers throughout the nursery and follow the latest government advise. 

Please see our fee schedule, this document is reviewed and revised annually.

The fees include your set attendance sessions, catering, and stage 1 formula milk.

Our registration fee is a non-refundable payment of £120 which secures your child’s place or position on the waiting list.

Our fees are reviewed annually, and two months’ notice of any changes will be given before they are implemented.

Fees are paid via a bank transfer on the 1st of each calendar month.  Late payments will automatically incur a payment charge. 

• Allsave/Sodexo
• Busybees
• Computershare
• Co-operative
• Edenred
• Kiddivouchers
• Enjoy Benefits and Fideliti childcare voucher companies and the HM Government Tax free childcare scheme. 

You can use 15 hours of government funding over two days per week during term time.   

30 hours are spread over the 50 weeks we are open using fewer hours per week.    

To find out if you are entitled to government funding visit the childcare choices website.

Siblings attending the nursery full time will receive a 10% discount on the oldest child’s fee.

If you are late collecting your child from the nursery, a late collection charge of £15 for every 15 minutes will automatically be added to your account. 

If fees are not received by the 1st of the calendar month, a late payment charge will automatically be applied to your account. You will receive a written notice and be required to pay any outstanding charges before the 5th of the calendar month. See fees/charges schedule for details. 

All set attendance days will be charged regardless of whether your child attends or not as we are keeping the place available for them. 

Please provide two months’ written notice to terminate your contract. 

Year 2023 dates

Spring Term 

Tuesday 3rd January to Friday 31st March

Half-Term - Monday 13th to Friday 17th February

Easter Holidays - Monday 3rd April to Friday 14th April

Summer Term 

Monday 3rd April to Friday 21st July

Half-Term - Monday 29th May to Friday 2nd June

Summer holidays - Friday 21st July - 3rd September

Autumn Term 

Monday 4th September to Friday 15th December

Half-Term - Monday 23rd October to Friday 27th October

Christmas  holidays - Wednesday 20th December - Wednesday 3rd January 2024